Ok, first of all, you need to obtain as much evidence as possible. If the location has a business directory, photographs of the location will also help you out, but the most convincing evidence is a recording. Start the video, then walk in and up the elevator to your office from the street outside the building. This is conclusive clear evidence that at this place you do have an office. When you fill out the Appeal Form, simply add it to additional details along with any other facts, you will need to upload this to your Google Drive and send the shareable link to Google (Texas business license, lease agreement, etc). Right now there is a 3-4 week backlog so this will be the most frustrating part of the process is waiting.
We're looking at an issue with two things:
- Location (being a virtual office)
- Industry (Resume writing)
When you check for resume writing services in the area for example - Pittsburgh, most of the listings you’ll see have their address hidden. Try to display yours.
Now, by mentioning again that you see customers at your place, you'll probably respond. Although that is right, in a virtual office venue, you have the listing. Basically, without much thought, they flag certain spots and nuke companies using them. It's not always fair, but these offices are used to spam much of the time.
All things considered, the address works against you and is not a viable strategy for the long term. When you book an appointment with them, you're best off using a secret address (home or otherwise), and asking clients to expect you there.
Guidelines for representing your business on Google
Summary: Only companies that either has a physical location that customers can visit or that travel to visit customers where they are can build listings on Google My Business. It is important to avoid prohibited content, accurately represent your business, and comply with the rest of the policies below to establish an effective listing that will not be suspended.
We've developed a set of guidelines for local businesses to maintain high-quality Google data. It helps to prevent common problems by following these rules, including changes to your information or, in certain cases, the removal of your business information from Google.
For best results using Google My Business:
Reflect the company by posters, stationery, and another branding, as it is constantly represented and respected in the real world. Make sure it is correct and precise for your address and/or service area. To define your overall core business, choose the fewest number of categories it takes. There should only be one profile per company, as this can cause problems with how Google Maps and Search view your details. Google My Business listings are not available for brands, organizations, artists, and other online-only firms.
In order to qualify for a Business Profile on Google, a business must make in-person contact with customers during its stated hours.
There are some exceptions:
ATMs, video-rental kiosks, and drop boxes for express mail are allowed. If you include these places, for customers to get support, you must have contact details. Seasonal businesses are eligible, such as an ice-skating rink open only in the winter months. Such companies must display permanent signs all year round at their venue. Digital kitchens are allowed here. Digital Kitchens are specialist food preparation and cooking facilities set up by third-party providers to prepare delivery-only meals. They are also known as Cloud Kitchens and Ghost Kitchens. A Virtual Kitchen should build its business profile as a company in the service field.
Are You Ready to Find Your New Virtual Office?
Victory Workspace has been serving professionals in the Walnut Creek, California area for over ten years, and even after the Covid 19 Shelter in Place is over we will be here for you. We offer a large variety of coworking spaces including virtual office space! We are the leaders in virtual workspaces in Walnut Creek because we have an innovative and comprehensive approach to non-traditional workspaces. For forward-thinking business owners and entrepreneurs, a virtual office provides a professional front-end for their business without the cost, commitment, and hassle of renting traditional office space. To learn more, set up your free tour, or inquire about which one of the services might be right for you, reach out to one of our amazing Community Guides at Victory Workspace for more information.