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4 Steps to Customer Satisfaction
June 12, 2018 @ 12:00 pm - 1:00 pmo
In business, your reputation is everything. One happy customer will tell their friends, but one unhappy customer will tell the world.
Happy customers are your biggest asset! Once you get them, you don’t want to lose them! How do you make sure they have a great experience, AND refer you to their friends? In this workshop, you will learn how to set up the right systems and good communication strategies so you will attract and retain satisfied customers.
Customer satisfaction needs to be the focus of every service organization.
Successful companies are those that produce better ways of coordinating both with their
customers and among their employees and vendors.
4 steps To Customer Satisfaction: A Conversation for Action, provides a process for being able to recurrently produce satisfied customers and satisfied employees. It can scale from a single business transaction to a large enterprise.
In this workshop we’ll cover:
– How to recurrently create satisfied customers
– How to create customers who refer you to others
– How to differentiate yourself from your competitors with your customer service
– How you can do all of this while still enjoying yourself!
Darren Starr has been studying how people work together in business
for more than 10 years. Darren is the CEO of StarrData a Salesforce consulting firm. StarrData is in the top 1% for customer satisfaction of all Salesforce consulting firms in North America as measured by salesforce.com.
Prior to starting StarrData, Darren started several Information Technology outsourcing
companies. His IT clients have included many of the top Venture Capital Firms in the US including: Kleiner Perkins Caufield & Byers, Sequoia Capital, and Mayfield, as well as businesses such as Geron, Drugstore.com (now Walgreens), and Good Technology.
He has been the technology consultant to some of the top Venture Capitalists in Silicon Valley including John Doerr, Vinod Khosla and Marc Andreessen.
www.starrdata.com (888) 391-4493